This policy explains what happens to information submitted through flooring.ltd. It is written to be read, not to hide behind defined terms. It applies to the public website only.
What you send through a form
The contact and consultation forms ask for a name, an email address and a message. The consultation form also asks for optional details about the property, floor area, timeline and number of units.
That information is used to answer the enquiry and, where relevant, to prepare a specification reply. It is not used for advertising, profiling or automated decision-making.
The forms include a hidden honeypot field used to detect automated submissions. If that field is filled, the message is discarded.
What the server records
The site is served as static pages by a web server behind a content delivery network. Like most web servers, the infrastructure may record technical request data such as the requested URL, the time of the request, the response status, the referring page and an IP address. This data is used to deliver pages, diagnose faults and protect the service from abuse.
The site does not run analytics software, advertising pixels, session recording or third-party JavaScript. Fonts and images are served from the site itself.
Cookies and local storage
The site does not set its own cookies and does not use local storage to track visitors. A hosting or CDN provider may set a strictly necessary security cookie at the edge; that cookie is not used to build a profile.
How long information is kept
Form messages are kept only as long as needed to handle the enquiry and any follow-up. Technical server logs are kept for the period set by the hosting provider’s standard retention.
Who can see it
Access is limited to the people who need to answer the enquiry or maintain the site. The site does not sell or rent personal data. Service providers that host the site or deliver email may process data on the operator’s behalf under their own terms.
Your rights
Depending on where you live, you may have the right to ask for a copy of the personal data held about you, to have it corrected, to have it deleted, or to object to certain processing. To make a request, use the contact form and describe the message or enquiry concerned.
Children
The site is intended for people acting in a business or property-management capacity. It is not directed at children and does not knowingly collect their data.
Changes
If this policy changes, the updated date at the top of the page changes with it. Material changes will be described in the page text rather than made silently.
Contact
Questions about this policy go through the contact form. The terms of use explain the basis on which the site’s content is provided.